Made-to-order products: Please
include the design worksheet which you can find on the page
containing the product you are ordering.
Made-to-measure products:
Please include the how-to-measure form which you can find on
the page containing the product you are ordering.
Shipping: We ship most products
by UPS surface as well as one, two, and three-day service. Please
ask our customer service personnel if you want us to ship your
order by another method.
International Shipping:
We ship most products by UPS, but can also use FedEx,
DHL, Express Mail or other method. Our customer service personnel
will be glad to give you the exact shipping cost.
Returns: If for whatever
reason our product doesn't meet your expectations, simply return
it to us for an exchange or refund of your purchase price. Please
package the item securely and send it to us at the address above.
Be sure to include your invoice or packing list and tell us
what you would like us to do.
International Returns: Please
contact your sales representative for important shipping information
before you return your product. Please ship the item back to
us by air mail. You can avoid customs delays by marking the
prackage "Made in USA." If your item was not made
in USA, please mark the package "Product purchased in USA
being returned."
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